FAQ
The SLO Jewish Film Festival staff understands that navigating a new platform can be a challenge. FAQ is where you can find answers to many of your questions. Use the topic buttons at the top to direct you to the kind of question you may have. If there is something we haven’t answered, please reach out to [email protected] and we will do our best to address your concerns.
Don’t forget there will be a PRE-FESTIVAL TECH SUPPORT ZOOM MEETING on Monday, January 3, at 7 p.m., when you can ask questions LIVE on how to improve your Festival experience. Click HERE to register for the online meeting. Once registered, we will send you a reminder and link to the event.
What kind of quality can I expect when streaming?
Our site uses adaptive bit-rate streaming to deliver the highest quality media that your internet connection and device can handle. Optimally, you'll see a high-definition picture up to 1080p with stereo audio. While you're streaming, we'll monitor your bandwidth to make certain you're getting the best stream possible - if your connection and/or device require, we'll adapt and send an appropriate stream to optimize your viewing experience.
What devices can I watch these titles on?
Titles can be watched on your computer browser, tablet, or smartphone.
How can I watch the festival on my TV?
If you have a tablet, laptop or smartphone with internet connection and you have a TV with an empty HDMI slot, you can connect your device to your TV. NOTE: this may require an adapter that works with your specific equipment. Simply pull up the SLOJFF.com website on your laptop, tablet or smart phone, mirror your screens and watch the festival films and events that way.
Why is it that sometimes the movie stops and appears to be paused?
This may be due to the internet provider you use and the available bandwidth you have. Sometimes, if you clear the cache on your computer, laptop or phone - whichever device you are using, you can make the speed of your internet work faster, allowing for a cleaner download of the movies.
Can I stop a movie and watch the rest of it later?
Absolutely. If you pause the movie, it will keep your place for a period of time. If you stop the film, when you return, the film will pick up where you left off.
I want to watch the movie with my friends, but I have only paid for one ticket. Is that OK?
With this platform, we sell tickets for one device at a time which enables you to watch your selection(s) with family and friends. During the live festivals at the Palm Theater, everyone was required to buy their own ticket, so this is an added advantage of the Virtual Festival.
Of course, if a group of you are having a terrific time watching the films and would like to express your appreciation with a donation, we'd be delighted! Simply go to the MENSCHES, and follow the instructions for making a donation. THANKS!
How long do I have to watch the movies once I have purchased them?
The films are available for you to watch as many times as you want from January 9–30, 2022. Just be sure you finish watching all the films before midnight the 30th so that you don't miss out on any of them.
How do I watch the movies?
To watch the films, you will need to login using the same email address and password that you used to create your SLOJFF account and to buy your ticket or pass. Once you login, navigate to the FILMS tab, select the movie you want to watch and click play.
The web embedded player opens up and allows you to adjust volume, enable/disable caption (for selected films), video quality and other settings at the bottom.
Some of the films are not in English. Are they subtitled?
For many of the films, the subtitles are baked in and you don't need to do anything. For a few films, the subtitles are not baked in and you have a choice to enable/disable. To enable/disable subtitles in those cases, please click the CC button at the bottom of the player and then select the language your prefer.
Can I watch these films while I'm out of the country?
Sorry, the SLOJFF films are geo restricted and available for viewing in North America only.
Why can't I hear the film I am playing?
When you start the film, the system automatically puts the film on mute, and it is up to you to turn on the sound. You will see at the bottom left of the screen, you will see a small speaker icon with an X next to it. Simply click on that icon and it will allow you to hear the sound and adjust it to your preference.
Are there any additional ticket processing fees associated with my purchase?
Nope. The fees the festival pays to the credit card companies and the distributors are built into the ticket price without any additional cost to you.
What forms of payment do you accept for the purchase of tickets and passes?
We accept Apple Pay, VISA, Mastercard, Discover, JCB and American Express.
I love the festival and would love to be involved in next year's event. How can I?
Great! We would be delighted to have your help. Please send an email to info@ jccslo.com. Be sure to include your phone number and interests. We will let you know when our volunteer committee meets and how you can share your talents and time with us.
We only bought one pass for my family to watch the festival. How can we support the festival more?
Wow! That's great. Go to the Mensches page and follow the instructions to donate. Give to your heart's content! We truly appreciate your support.
The SLOJFF is sponsored by the JCC Federation of SLO. How do I make a donation to them?
You are exactly correct. The SLO Jewish Film Festival is just one of the many events/activities hosted by the JCC. Visit jccslo.com to learn more about the organization, how you can be a part of the community by joining, and what you can do to support the ongoing activities of the organization.
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BE A MENSCH
We are very glad you are enjoying the SLO Jewish Film Festival. Name the amount you wish to donate. Your tax-deductible gift is greatly appreciated! For donations of $54 or more, you will receive a special 2022 SLOJFF gift!
